RESUME

Anchor 1

Work Experience

Key Skills

Marketing & Communications:

Social Media Management (Content Creation & Scheduling)
Google Ads Campaigns (AdWords)
Press Release Writing & Distribution
Marketing Planning & Event Coordination
Brand Representation & Public Relations
Digital & Print Marketing Materials

Administrative & Organizational:

Executive Support & Meeting Coordination
Clerical & Office Administration
Purchase Order Management
Data Documentation & Reporting

Sales & Business Development:

Inside Sales & Account Management
Customer Relationship Building
Solution Selling & Revenue Growth
Sales Forecasting & Performance
Tracking Contract Review & Order Processing
Complaint Resolution & Customer Retention

Technical & IT Support:

IT Troubleshooting & Backend Support
Technical Support & Software Assistance
Real-Time Problem Solving
Client De-escalation & Conflict Resolution

Interpersonal & Professional Skills:

Strong Written & Verbal Communication
Cross-Functional Collaboration
Organizational & Time Management Skills
Leadership & Team Support
Adaptability Across Roles & Industries

Volunteer Groups

Shamrock Pet Foundation

December 2007 – October 2023

Accelerated and organized large fundraisers such as: bake sales, Pictures with Santa, Irish Festival, and Art for the Animals, which raised over $100,000.00

Girl Scouts of Kentucky

Bronze Award- 2009

Silver Award- 2012

Education

Bellarmine University

August 2019

Bachelor's Degree in Communications

Minor: Marketing

Lingnan University, Hong Kong, China

August 2018 –December 2018

Bilateral Exchange Study Abroad Program

Spent the semester studying the following topics:

Buyer Behavior, Social Marketing, Technology and Culture, International Business

Certifcates

Coursera:

Introduction to Tech Sales
Sales Training: Building Your Sales Career
High-Impact Business Writing
Improving Customer Retention

Inside Sales Representative

February 2025-June 2025

Aero-Space Fasteners and Electronics; Golden, CO

Grew Sales revenue through the development of new accounts and expansion of assigned account base.
Managed incoming sales activities and maintained strong customer follow-ups.
Worked with internal departments to ensure efficient communication and sales processing.
Built long-term professional relationships with prospects and existing customers.
Processed customer orders and completed sales contract reviews.
Organized, collaborated and edited monthly email campaigns

Marketing Director

May 2023-September 2023

All Breed Rescue & Training; Colorado Springs, CO

Scheduled, created, and managed social media content to promote organizational initiatives and increase community engagement.
Organized and oversaw informational booths to raise awareness and connect with potential supporters.
Coordinated and assisted in planning and executing fundraising and community events.
Developed and managed Google AdWords campaigns to improve online visibility and reach target audiences.
Built partnerships by engaging local business owners for sponsorships and event collaborations.
Created and distributed press releases to news outlets and communication channels to enhance public relations and brand awareness.

Customer Communications Specialist

June 2021-June 2022

Chaé Manufacturing; Walsenburg, CO

Communications & Brand Representation: Collaborated and improved internal and external communication by 60% and represented the Chaé brand to clients. Prepared a 5-page research report on packaging components, raw materials, and ingredients, and presented the findings to client meetings
Office Administration / Inside Sales Representative: Spearheaded the digitization of manual clerical tasks, transitioning to an automated system that boosted overall efficiency by 25% and reduced errors in data entry processes; supported the company's commitment to technological advancement and operational excellence
Executive Support: Orchestrated high-level meetings and streamlined schedules for the CEO, ensuring seamless operations and optimal time management efficiency; facilitated smooth communication flow and decision-making processes within the executive team
Marketing Coordination: Assisted in creating social media content, contributed to marketing planning, and participated in team meetings to support promotional campaigns.

Help Center Representative

April 2020- May 2021

IBM; Boulder, CO

Performed IT support and backend system maintenance to ensure smooth client operations with a 95 percent closer rate.
Facilitated up to 25 clients a day on account maintenance, technical support, and software use
Demonstrated strong real-time problem-solving skills to resolve issues efficiently and effectively.
Applied de-escalation techniques to manage and resolve situations with agitated clients, resulting in 100 percent positive customer reviews.

Marketing Consultant

October 2019- January 2020

Controlled Performance with Gasses, Louisville, KY

Created marketing material for the company
Organized creative meetings between clients and the company
Helped with writing applications

Marketing Intern

June 3, 2019- June 14, 2019

The Kidz Club; Louisville, KY

Designed social media content and posters on Canva
Organized and helped present presentations to potential clients
Marketed to other clients throughout the state of Kentucky

Marketing and Administrative Assistant

May 2017- October 2019

Impact Property Group; Louisville, KY

Organized and coordinated client meetings for real estate agents, ensuring smooth scheduling and follow-up.
Managed the company’s online presence by planning, scheduling, and publishing blog posts and social media content.
Attended client meetings alongside real estate agents to take detailed notes, organize information, and support client communications.

Communications Intern

July 2017-August 2017

The Kentucky State Fair; Louisville, KY

Organized media schedules for daily social media and event announcements
Collaborated with other interns to create schedules for fair programming and events
Managed social media accounts, Snapchat and Instagram, for the duration of the Kentucky State Fair